Contact Centre
At Sumeru Global, we don’t just handle calls—we create meaningful customer connections. With over 12 years of experience and more than 10 million interactions, we understand what it takes to keep conversations smooth, efficient, and impactful.
Whether you're a Bank, NBFC, MNC, MSME, Start-up, or NGO, we tailor our customer contact solutions to fit your unique needs. Our omni-channel support and multilingual capabilities ensure that every customer feels heard, valued, and engaged.
What sets us apart? We blend AI-powered precision with human expertise to maximise efficiency and turn everyday interactions into opportunities for growth. With Sumeru Global, customer engagement isn’t just a service—it’s a competitive advantage.
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ISO 27001 Certified
TRAI & DOT Registered
Expertise
Process
Requirement Analysis
Sumeru Global Support Solutions analyses client requirements and finalises the scope of work.
Campaign Creation & Resource Training
Comprehensive training for resources, covering
soft skills, product knowledge, processes, and technical expertise.
Client Evaluation
Evaluation by the client through live calls or
shared recordings
Call Monitoring & Feedback
Quality Analyst monitors calls, provides feedback, and conducts call calibration for continuous improvement.
Resource Assignment
Assigning of Engagement Manager, defining SOP & hiring of qualified resources
Quality Assurance
The Engagement Manager and Quality Analyst certify resources through mock calls.
Service Delivery
Service goes live after client approval, ensuring alignment with expectations.
Reporting & Analytics
Predefined MIS reports are shared with clients for transparent performance tracking.
